Public Agenda Online: Aggravating Circumstances
From the minor slights of sales clerks to the worst cases of "road rage," it's clear that Americans are intensely frustrated by the lack of respect they encounter in their daily lives. But what counts as rudeness today? Do Americans have a shared definition of what is rude and what is someone just doing his own thing?
http://www.publicagenda.org/specials/civility/civility.htm