*Mark this down in the "If all you have is...

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Mark this down in the "If all you have is a set of hammers everything that doesn't look like a nail, looks like a railroad spike." Or else it's just plain invisible. It doesn't seem to have occurred to them that there are classes of problems not amenable to algorithmic solutions. Then there are the problems that call for answers now, not when someone finds the spare time to code an Advisor. What is Google's approach to customer service? youtube.com - Google's approach to customer service, and why it uses algorithms instead of people. Cale McNulty, Canada Have a question? Ask it in our Webmaster Help Forum: http://www.google.com/support/forum/p/Webmasters... View or comment on Alfred Ingram's post »