Tuesday, February 20, 2001

New Economy: Online Companies' Customer Service Is Hardly a Priority
So far, more than six million people have registered to use the service. But for all that PayPal knows about its customers, it is remarkably guarded about its own contact information.

There is no street address, phone number or e-mail address listed among the contact information on PayPal's Web site — just a post office box in Palo Alto, Calif., and a form to submit a question electronically. PayPal does not even have a phone number available through directory assistance. (There is a phone number for customer service on the site, but it takes some dedicated digging to find it.)
http://www.nytimes.com/2001/02/19/technology/19NECO.html?pagewanted=all

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